1. Introduction
This Refund & Cancellation Policy applies to the XNextGen course ("Course") purchased through this website. By completing your purchase, you agree to the terms below.
Note for the business owner: the policy below is a common, defensible default for instant-access digital courses (short refund window, non-refundable once substantially accessed). You should confirm this matches what you actually intend to offer — particularly the refund window and any conditions — before publishing, and adjust the numbers below if needed.
2. General policy
The Course is a digital product delivered instantly upon payment. Because access is granted immediately and the content can be viewed right away, refund eligibility is limited compared to physical products. We offer refunds only in the specific situations described below.
3. When a refund may apply
You may request a full refund within 7 days of purchase if:
- You were charged but did not receive access to the Course dashboard or access email within 48 hours, and our support team could not resolve the issue; or
- You were charged more than once for the same purchase due to a technical or payment gateway error; or
- You have not accessed or downloaded any Course content since purchase.
4. When a refund does not apply
Refunds will not be provided where:
- More than 7 days have passed since purchase;
- You have accessed, streamed, or downloaded a meaningful portion of the Course content;
- The request is based on not achieving expected income or results — as stated in our Earnings Disclaimer, results are not guaranteed and depend on individual effort;
- Your access was suspended or terminated for violating our Terms & Conditions, including sharing or redistributing Course content, or misusing the affiliate program.
5. How to request a refund
To request a refund, email support.xnextgen@gmail.com with your registered email address, the date of purchase, and the reason for your request. We may ask for additional information to verify your purchase and eligibility.
6. Processing time
Approved refunds are processed back to your original payment method via Razorpay within 5–7 business days of approval. Depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account.
7. Cancellation
As the Course is a one-time digital purchase and not a recurring subscription, there is no ongoing subscription to cancel. "Cancellation" of a purchase before content has been substantially accessed is handled through the refund process described above.
8. Contact us
Questions about this policy can be sent to support.xnextgen@gmail.com or WhatsApp at +91 87776 78434.